If you are unhappy with any Product you purchase on this Website for any reason, you may return it to us in its original condition within 14 working days and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the delivery costs.
To make a return please send back the item securely wrapped, along with your delivery note and a letter explaining the reason for the return.
Please send the package to the address below:
26-34 Southwell Road
We recommend that you use a recorded delivery service.
If you have any other queries about our returns policy, please email us at firstname.lastname@example.org.
We welcome your interest in submitting your book proposal but would ask that you please try to meet as many of these guidelines as is practicable:
Print-outs or colour photocopies, of the highest quality possible. NOT digital files.
A dummy to give an idea of image sequence, format etc.
An artist’s statement about your project, including an explanation of why this project should be a book.
A list of possible or preferred authors to contribute text.
PLEASE DO NOT SEND US ANY ORIGINALS, OR MATERIALS OF ANY VALUE AS WE ARE UNABLE TO RETURN SUBMISSIONS.
Please note that responsibility cannot be taken for unsolicited submissions. A response to your submission may take up to three months.
Please send your submission to the following address:
Düstere Strasse 4
If you are a member of the press and have a query about any of our titles, please email email@example.com stating your name, the publication you represent and the nature of your enquiry.
Foreign rights availability
If you would like to know about foreign rights availability for any of our titles, please email firstname.lastname@example.org.
We welcome your feedback on this site and our products, please email any comments to email@example.com.
Report a fault
If you experience any faults with this site, please email firstname.lastname@example.org describing the fault (stating browser name and version and operating system and version) and when it occurred and we will do our utmost to rectify the problem as soon as possible.
If you have a general enquiry about this site or any of our products, please email email@example.com.
If you are a bookseller and would like to sell any of our products, please visit our distribution page.
Fast & reliable delivery
All books are despatched via a trackable service which requires a signature upon delivery. Deliveries are usually made during local business hours.
We aim for you to receive your books as quickly as possible, and as long as we currently have them in stock, the following are estimates of delivery times:
United Kingdom 4-7 working days
Europe 5-8 working days
Rest of the World 7-10 working days
Please note that where necessary we are forced to pack the largest books we produce in packages on their own, which will influence the cost of the delivery.
If you have been waiting longer than the stated delivery time for your order to arrive and we have not already contacted you to inform you of any delay, please send an email to firstname.lastname@example.org stating your name, address and order number and we will investigate the problem.